Returns and exchange
Returns & Exchanges
At NK Muse Studio, every product is handcrafted with care. We strive to deliver the highest quality, but if you experience an issue, we’re here to help.
Unboxing Video Policy
To ensure a smooth resolution for any shipping-related concerns, we kindly request all customers to record a clear, uninterrupted unboxing video while opening their package.
Why is this required?
The unboxing video helps us verify:
- Damaged products
- Missing items
- Incorrect products received
Important Guidelines
- Start recording before opening the sealed package.
- Ensure the shipping label is clearly visible.
- Record the entire unboxing process in one continuous video without pauses or edits.
- Show the condition of the product and all items inside the package.
Claims Without an Unboxing Video
Unfortunately, we are unable to process claims for:
- Damaged items
- Missing items
- Incorrect products
if a valid unboxing video is not provided.
Eligibility
- Returns or exchanges are accepted only for products that arrive damaged, defective, or incorrect.
- Requests must be made within 48 hours of receiving your order.
- Please include your order number along with clear photos or videos of the product and packaging.
Non-Returnable Items
- Customized or personalized products.
- Products damaged due to misuse or improper handling.
- Items returned without prior approval.
Refunds
- Once your request is reviewed and approved, refunds will be processed to your original payment method within 5–7 business days.
- Shipping charges are non-refundable unless the error was on our part.
Exchanges
If a replacement is available, we will ship it at no additional cost after your request has been approved.
Need Help?
For any return or exchange requests, contact us at:
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