FAQ

Frequently Asked Questions

Have questions? We’re here to help. 

1. How long does shipping take?

Orders are usually processed within 2–4 business days. Delivery typically takes 3–7 business days across India, depending on your location.

2. Do you offer Cash on Delivery (COD)?

If COD is available, it will be shown at checkout for eligible locations.

3. Are your products handmade?

Yes. Every product at NK Muse Studio is handcrafted in small batches, so slight variations in colour or texture make each piece unique.

4. What if my product arrives damaged?

Please email us within 48 hours of delivery with your order number, photos of the product, and a clear unboxing video.

5. Why is an unboxing video required?

An uninterrupted unboxing video helps us verify transit damage, missing items, or incorrect products and process your request quickly.

6. Can I return or exchange my order?

Returns and exchanges are accepted only for damaged, defective, or incorrect items as per our Returns & Exchange Policy.

7. Can I cancel my order?

Orders can only be cancelled before they are shipped.

8. How do I track my order?

Once your order is shipped, you’ll receive a tracking link via email or SMS.

9. Do you take custom or bulk orders?

Yes! Please contact us through our Contact Us page or email us for custom gifting and bulk order enquiries.

10. How can I contact NK Muse Studio?

You can reach us through our Contact Us page or by emailing our customer support team. We aim to respond within 24–48 business hours.